How powerful is the tone and delivery of your words when you speak? You probably don’t realize the impact your expression has on others. It is not what you say, but how you say it that counts. Have you ever met someone that can deliver the worst possible news, but does it in a way that you feel okay about it? On the other hand, what about someone who communicates great news, but does so in a way that seems to ruin the good news itself. Those are the extreme examples of the impact of how you say something. Be mindful of the impact of tone and delivery on your message.
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